Performance Benchmarking
Compare your performance against industry benchmarks and best practices
Overall Score
87.2%
+5.2% vs benchmark
Industry Rank
#12
Top 15%
Cost Efficiency
$2.34
-12% vs industry
Response Time
2.1m
-18% faster
Performance vs Benchmarks
Your performance compared to industry standards
Performance Metrics
Detailed breakdown of key performance indicators
Call Resolution
87%
+5%
Benchmark: 82%Industry: 78%
Patient Satisfaction
92%
+4%
Benchmark: 88%Industry: 85%
Handle Time
78%
-7%
Benchmark: 85%Industry: 90%
First Call Resolution
84%
+4%
Benchmark: 80%Industry: 75%
Cost per Call
95%
+7%
Benchmark: 88%Industry: 82%
Agent Utilization
89%
+4%
Benchmark: 85%Industry: 80%